Our Customer Service team is happy to help resolve any issues you may have been experiencing with your purchases from us. The following are important notes about returning any airsoft products for refund, store credit, warranty repairs, or exchanges. Please carefully review all the information below before proceeding with your return. 

• An Order # is required for all returns. To obtain an RMA # please request one from our contact page.

• The 30 day returns and warranty policy starts at the date of delivery.

• All Warranty related returns will be inspected by our technicians to determine warranty coverage.

• Return requests are answered in the order they are received. Please allow 1-3 business days for our customer service team to process your return request.

• We do not cover nor refund the costs of returned shipped to us using the "Ship with any carrier of your choice" option

​

​

 

• Attempting to disassemble, upgrade, repair, or alter the product in any way.

• Use of low grade BBs. Do not use 0.12g BBs in any airsoft guns other than low end, entry level plastic guns (aka LPEGS). Using low grade BBs or BBs lighter than 0.20g BBs in any metal gearbox or competition level gun will cause damage to the gun and void all warranties and possibility of return. STZ Bestseller does not cover internal warranties on guns damaged by the use of 0.12g BB.

• Due to the nature and use of airsoft products external damage and/or wear and tear is not covered under warranty of any product.

• Batteries that are not charged using a smart charger are not covered under warranty. A smart charger is required to safely charge all batteries.

• Use of LiPO/LiFE/Li-Ion or any other high voltage/current batteries in guns not specifically advertised by the manufacturer as "LiPO, LiFE, or LiION-Ready".

• Garments or Tactical Gear/Apparel that is soiled or missing it's original tags. Soiled garments or those with tags removed will not be accepted under any circumstance and can be returned to the buyer at the buyer's expense. We will attempt to contact you via the email address provided on the order. If we are unable to get a response, any items that cannot be returned or are refused by the customer will be treated as abandoned and will be discarded by our staff without issuing a refund.

​

​

​

​

In the unfortunate case that an order should arrive with shipping damage we require that the damage be reported to us within 2 business days of delivery. We will gladly assist you by filing a claim with the shipping company for the damages caused. All original shipping and product packaging must be kept intact for the shipping company to complete the claims process. When contacting us we request that you send a detailed description on how you received the package along with as many detailed photographs as possible. Do not discard and of the shipping materials as photos of these and inspection thereof by an inspector may be required. All items should be kept exactly as received. Discarding any of the packaging may result in your claim being denied by the carrier. This information helps us better represent the claim to the shipping company and will greatly reduce the time to process any refunds or replacements. We understand that these situations can be frustrating and apologize in advance for any inconvenience caused. We will do our best to make sure that your shipping claim is handled correctly and that a replacement be shipped out as soon as possible.

​

If you believe that your package has been lost by the shipping company please notify us immediately. If the tracking information shows that the package has been delivered we must be notified within 2 business days so that we can notify the shipping company. We will send out a replacement if the shipping company is unable to locate the package and confirms that it has been lost. Packages that have been signed for can not be reported as lost as the signature obtained at the delivery address is proof of delivery. Lastly, while we understand that mail theft is an issue in some areas, we cannot be held responsible for packages that are stolen if tracking information states the package was delivered to the address provided by the customer.

​

Packages that are shipped to a different or wrong address due to an incorrect address being provided at checkout are not eligible for a refund of any kind. We may attempt to contact you if we believe that the address you provided may be incomplete or invalid, however, it is your responsibility to provide an accurate address to avoid complications. If we are unable to contact you in a timely manner by phone or email we may ship your order to fulfill our shipping method deadlines. If you believe your package may be going to a different address than the one you provided us on your order you can attempt to contact the carrier and request that the package be rerouted to a local pickup location such as a post office or logistic pickup location. Please note that these services are provided by the carrier and may incur additional fees. 

​

If items are missing from your package this must be reported to us within 24 hours of receipt of the package so that we can look into the issue. If you believe the missing items may be due to packaging damages in transit please following the steps listed in the "Shipping Damage" section.

​

​

​

• By purchasing anything or using services from STZ Bestseller, you certify that you understand that it is your responsibility to know the local, state, and laws concerning the products you are purchasing.

• You understand that the minimum age for purchasing airsoft guns is 18 years and you meet this requirement.

• You also verify that you have read and agree to any and all of STZ Bestseller's policies. The buyer/consumer who purchases from us is responsible for informing themselves of all local and laws.

• Additionally any person whom purchases from our website is responsible for reviewing and accepting all terms and conditions set forth on STZ Bestseller.

• Once your order online or phone order is completed, the customer releases STZ Bestseller of all liability related to acknowledgment of terms and conditions, policies, and product use liability.

• The consumer is also responsible for reviewing and informing themselves of all product warranty terms and exclusions to such terms as provided by any applicable manufacturer, distributor, or retailer.

​

​

​

​

• We accept Visa, MasterCard, Discover, American Express, PayPal, Visa Checkout, and Amazon Pay. Payment options are selected at checkout. The charge on your credit card statement will appear as STZBESTSELLER or STZBESTSELL.

• Credit cards are charged at the time of checkout.

• This policy is subject to change at any time and at the sole discretion of STZ Bestseller.

• Any refunds processed may take up to 15 business days to post to your account.

• Refunds issued are for the cost of products only and any restocking fees, return to sender fees, or other applicable fees incurred are deducted from this total. In the case where the fees exceed the value of the products no refund may be issued.

• Orders that are refused or undeliverable as addressed by the customer will be charged shipping both ways as well as any additional fees charged by the delivery company without exception. These fees will be deducted from any refunds issues for the order.

• Shipping charges are non-refundable as these are paid for non-refundable postage.

• Please note that if your billing and shipping addresses do not match we may likely attempt to contact you via email to confirm your order details. In some cases this will delay order processing by 3 business day or as long as it takes you to respond to our email inquiries. To avoid these potential delays we highly encourage shipping to your confirmed billing address and using payment methods such as  Paypal. 

​

​

 

• We reserve the right to cancel any order for any reason we choose.

• If you need to cancel your order we can do so if it has not already been shipped. We strive to fulfill orders as quickly as possible and have automated certain steps on approved orders to achieve this. In many cases the order can be canceled before shipping. However, it is possible that the order is shipped before we receive and process your request. In that case a return request must be submitted. If an order has already partially or completely shipped you can request a return shipping label from our Customer Service team which the cost will be deducted from the total refund. Cancellation requests received before any packages have shipped will not incur any additional restocking fees.

• All canceled orders will be immediately refunded once the cancellation has been confirmed and all potential in-transit items have been returned to their originating shipping location (i.e. our warehouses). Refund processing may take 1-3 business days to appear on the original payment account. We do our best to issue refunds as quickly as possible on our end, however, we are unable to expedite the time it takes for financial institutions to issue the funds to your account. 

• All In-Store Pickup/Local Pickup orders that have been marked as Ready for Pickup and not picked up by the customer for 30 or more days will be cancelled and a restocking fee applied. STZ Bestseller employees will attempt to contact the customer as a courtesy reminder using the customer's provided telephone number two weeks after the order has been prepared and the initial email notification has been sent. A final 1 month reminder will be performed via telephone and at that time if the customer does not make arrangements to pick up or have the order shipped to them the order will be cancelled and a restocking fee applied.

​

​

​

• In stock items will be marked as "IN STOCK" Items marked otherwise are not in stock or are special order items which take longer to ship out. 

• Items marked as Out of Stock and are not available for immediate shipment may be backordered at the customer's request. We will send an email notice to customers upon backordering.

• Cancellation of backordered items can be requested for either store credit or refund with no additional restocking fees.

• Pre-Order items are expected to arrive at our warehouse within 2-4 weeks. This timeline is usually accurate but delays can occur so this is not guaranteed.

​